Senita's Policies and Procedures
Returns, Refunds, Exchanges
Click here to make Domestic returns/exchanges and International returns.
Return Policy for Domestic Orders:
Didn’t work out? No problem! Click on the link above to start your returns process for domestic orders only. You have 30 days to return from when they were received. Please make sure they are being returned in the condition they arrived in. Requests for exchanges or store credit will be given free shipping on returns. Requests for refunds will be a flat shipping fee of $6.00. Worn, washed, damaged, and/or dirty items will be denied refunds or given store credit. Accessories and other items marked final sale will not be eligible for returns or exchanges. Swimwear will be the same policy as our athletic wear with the addition of having the hygiene liner inside. Takes up to 5 days after delivery to be processed.
Return Policy for International Orders:
To initiate an international return, please start your process by clicking the above return link and entering your RMA number or the email address you used on the original purchase. Follow the steps and once complete, please ship your items to the address displayed at the end. Condition of items have the same rules applied as the domestic returns. At this time we do not offer exchanges on international orders and any shipping costs are the responsibility of the purchaser.
You can exchange for a different size or click on the "find something new" option and exchange for anything else you would like. You will be refunded for the difference or charged the difference, depending on the item. Once your return package is scanned, your exchange order will be released. To make sure you get the items you requested, returning your package ASAP will be the best way. We do not hold onto exchange request items, and if something does get sold out by the time of request and you drop off the return package, you will receive a refund on those items.
Also note, you are unable to process an exchange on an exchange. If you process an exchange and you do not want the exchange anymore, it will have to be filed as a return at that point.
Click on the Gift Return button at the bottom of the return portal to process a gift return! No one will know you are returning anything and you will receive store credit directly or can exchange and free return shipping. Right now though, it will look like you are being charged shipping if you are requesting store credit, as it will have a $6.00 deduction fee showing up, but rest assured, we will make sure you are not charged that when we receive your package and send you the gift card. We are working on fixing that issue beginning of next year! Takes up to 5 days after delivery to be processed.
Multiple returns from different orders
Instead of signing in with your order number and Zip code, click the option to sign in with your email address instead! You will be directed through an email and can click on multiple items from different orders, as long as those orders are still within the return window.
Holiday Return PolicyAll purchases of items between October 28 to December 25 will fall into our Holiday Return Policy. You will have until January 25 to return your items for full refund, exchange, or store credit.
Domestic and International Shipping Information
Domestic Shipping Information:
- We use USPS for all domestic orders. We also offer FedEx Express Shipping for an extra cost.
- Our warehouse team works hard to process your orders within the next business day. However, our processing time can vary between 2-4 business days. **Please allow additional processing time during launch, holiday, and sale days as we receive a high volume of orders.
- We are proud to offer free shipping for all United States orders over $75 AFTER all discounts and promotions are applied. Shipping costs paid for by the customer are nonrefundable.
International Shipping Information:
- Currently, all our products are offered in USD. The good news about making this switch is you are now able to use store credit and all the rewards our loyalty program offers.
- At checkout, shipping and duties are automatically calculated into your total. This will help alleviate your package from being held up in customs and get to you in the quickest way possible. Sometimes they may not get it 100% correct, in which case, you will need to pay any remaining fees.
- We can ship to all countries and offer a flat rate of $15.00 for shipping and free shipping on orders of $150 or more AFTER discounts and promotions are applied.
- Shipped through either DHL or FedEx International.
- International orders are processed within 2-4 business days. **Please allow additional processing times on Launch days, Sale days, and/or Holidays.
Issues with orders
The customer service team is available Monday through Friday from 8am-5pm, excluding any Holidays. All order inquiries will need to be emailed to firstname.lastname@example.org and any quick questions or product information, please feel free to use the chat feature on the website.
The issues that will need to be dealt with by the CS team are as follows:
- Changes to Orders: As long as orders are unfulfilled, email the CS team and we will do our best to make any changes before it is fulfilled and shipped.
- Faulty Products: Claims for faulty items upon arrival must be reported within 15 days of receiving your items to ensure proper credit. Please email a picture of the damaged or faulty item(s) with your order number to the CS team and we will take care of you.
- Received incorrect item or Missing an item: Please email the CS team with your order number and the issue and we will make it our top priority to get your correct item(s) sent out without any return charges. Please make sure you email us within 15 days after delivery with any of these concerns.
- Lost or Damaged item: We have partnered with ROUTE to give you peace of mind about your orders. ROUTE will be able to process your lost, stolen, or damaged packages in under 24 hours. Please file a claim with them between 5-15 days after order has been missing. By knowingly not accepting the insurance we offer at check out, we will not be able to refund or replace orders on our end. Click here to file a claim with them.To clarify the damaged items, if the item was defective from our manufacturer and it's our fault, then still email Senita and we’ll gladly help you out!
- Return to Sender: If you believe your package was Returned to Sender, please email the CS team with your updated address and information and we will reship your package as soon as possible. Our team will reach out to you if we receive a returned to sender and have not heard from you in order to correct the mistake and get your package back out to you.
Gift Cards and Promotions
Discounts and Promotions:
Senita Athletics issues loyalty, discount, and promotional codes to our customers and prospective customers for which the duration of the promotion may be stated. Each order will be limited to one discount or promotional code. We reserve the right to cancel or suspend any and all discount and promotional codes without prior notice. Follow us on social media to stay up to date with current promotions.
In order to get free shipping on orders over $75, it has to be on the subtotal amount, meaning the amount AFTER discounts or promotions are applied.
Discount codes cannot be combined on a single order. If you have a discount code, only one can be used at time of checkout.
You can purchase a gift card online through our shop under the "Gifts" tab where you will see "Gift Cards". Gift cards are considered final sale and may not be returned or replaced. Gift cards do not expire. When placing an order and upon checkout, look for the "Gift Card or Discount Code" box and hit “Apply”. You may now write messages, have them sent directly to customer, and even schedule a delivery. All those instructions will be sent in your email after purchase.
To check your gift card balance, feel free to reach out to email@example.com, and we will get that information to you!
Virtual Stylist, Collabs, Wholesale
Choosing the best size for you:
We are happy to offer suggestions and advice on sizing. Please refer to each product for sizing information. If you have questions about sizing, feel free to use the chat feature on our website, or you can schedule a virtual stylist session with one of our CS team members. We will meet with you virtually, pull some items to showcase for you and answer any questions you may have. Scheduling that can be found here.
We love supporting other business, bloggers, athletes, and social media influencers! If you are interested in collaborating with us, please fill out our collaboration form found here .
Wholesale:We would love to have our products offered at your shop. If you are interested in selling Senita, please email firstname.lastname@example.org. We have more information on our Wholesale page.
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
We respect your privacy. We will only use information you provide to us to allow you to more conveniently transact on our platform, or to communicate with you. We do not sell, rent, loan, trade or lease for profit any of the information you provide to us. Nonetheless, We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect our rights or property. If, in our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into our programs for an ulterior purpose, we may refuse you access to our platform and pursue any appropriate legal remedies.
California Civil Code permits California residents to request certain information regarding our disclosure of the information they provided. To make such a request, please contact us at email@example.com.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at firstname.lastname@example.org.
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION