All orders may be cancelled as long as it has not been fulfilled by the warehouse yet. Email us at Support@senitaathletics.com; please provide your order number and contact information. Please know though that sometimes we may not be able to get to your email in time due to high volume of emails, but know we will do our best! Additionally, you may exchange or return unused items after delivery. Refer to our shipping policy below.
We accept all major credit cards, PayPal, and gift cards purchased in our shop. We cannot split payments between credit cards. Please note orders are subject to review. A pre-authorization will be placed on your credit card that will identify and tag the money for your order. Your credit card will not be charged until your order is shipped. We'll send you a confirmation email to let you know when this happens. Orders paid for using PayPay E-Check will not be fulfilled or shipped until the E-Check clears our PayPal account which can take up to 7 business days.
All dollar amounts are in US currency. If you are ordering with an international credit card, the charges to your credit card will reflect the current exchange rate from the foreign currency to USD. Additionally, your bank may charge you an additional international transaction fee for these orders. For more information, please check with your respective bank.
Discount codes cannot be combined on a single order. If you have a discount code, only one can be used at time of checkout.
In order to simplify and streamline your checkout process, we encourage customers to create an account. After creating an account and logging in, much of the required information necessary to checkout will be pre-filled for you. This provides a fast and easy checkout experience.
Senita Athletics issues discount and promotional codes to our customers and prospective customers for which the duration of the promotion may be stated. Generally our discount or promotional codes will be active for an amount of time between one day and three months. Each order will be limited to one discount or promotional code. We reserve the right to cancel or suspend any and all discount and promotional codes without prior notice. Follow us on social media to stay up to date with current promotions.
Items that are placed on clearance are final sale and no returns or exchanges will be accepted on these items.
You can purchase a gift card online through our shop. Gift cards carry monetary value that can be redeemed at checkout in place of, or in addition to, a credit card or Paypal payment. Gift cards are considered final sale and may not be returned or replaced. Gift cards do not expire. When placing an order and upon checkout, look for the "Have a gift card? Click here to enter it" link. After entering your gift card number, click apply to use the balance of your gift card to pay for your order.
To check your gift card balance, refer to the email confirmation you received with the gift card purchase for a link to your card balance.
Senita Athletics has set up the most efficient shipping methods for making sure you receive your order (in the US) within 7 business days (and often much faster). We do our best to estimate your expected delivery timing, but please keep in mind that we can't control USPS, mother nature, holiday delays, or other unplanned situations. Just know that we've got your back, and we'll do our best to get your order delivered as soon as possible. International shipping takes between 7-21 business days to arrive. Any orders shipped internationally are subject to taxes, brokerage fees, customs duties, and fees levied by the destination country. These “import fees” are the responsibility of the recipient of the order and will be their obligation to pay at time of delivery.
If you're trying to estimate when your order will be delivered, please note the following:
Credit card authorization and verification must be received prior to processing. Most USPS deliveries happen Monday through Friday, excluding holidays, although some locations may deliver on Saturdays.
Shipping costs paid for by the customer are nonrefundable. However, we are proud to offer free shipping for all United States orders over $50.
We are now partnering with ROUTE to give you peace of mind about your orders. ROUTE will be able to process your lost, stolen, or damaged packages a lot quicker than we have been able to and will provide 100% coverage at only $.98 a package under $100, and then only 1% of the package value over $100. You will receive an email from us as well as them upon check out with their fast, easy directions, and a link to file claims if needed. Given more recent theft issues and lost items during the holidays, we want to make your shipping experience better! International orders are all covered as well! To clarify the damaged items, if the package was damaged upon arrival, meaning the bag was ripped open and items were dirty inside from holes within the bag, Route will take care of that. If the item was defective from our manufacturer and its our fault, still email Senita and will will gladly help you out! With that said, Senita Athletics will no longer be responsible for lost, stolen, or damaged packages, and by knowingly not accepting the insurance we offer at check out, we will not be able to refund or replace orders on our end.
RETURNS AND EXCHANGES
Refer to our page on returns and exchanges for complete instructions.
HOLIDAY RETURN POLICY:
All purchases of sale items between November 23th and December 31 will fall into our Holiday Return Policy. You will have until January 30th to return your items for store credit. Again, items purchased on sale can only be returned for store credit. Full priced items can be still be returned for a full refund or exchange. Receive a gift that didn't work out? Once we receive your return, we are happy to issue you a gift card so you can find that perfect item!
Our products require the same love and care you would show any of your favorite clothes. Wash all of our products in cold water, with like colors. Lay flat to dry or tumble dry low heat.
To give you the best prices available, we source our products from several different manufacturers. Please refer to each product for sizing information. If you have questions about sizing, feel free to contact us, or send us an email at Support@senitaathletics.com.
We love supporting other business, bloggers, athletes, and social media influencers! If you are interested in collaborating with us, please fill out our collaboration form.
All images appearing on the Senita Athletics website are the exclusive property of Senita Athletics, LLC and are protected under the United States and International Copyright laws.
The images may not be reproduced, copied, transmitted or manipulated for any commercial use without the written permission of Senita Athletics. Any images used through social media platforms such as (but not exclusive of) Instagram, Facebook, or Pinterest must reference Senita Athletics through hypertext link or linking our official social media accounts if applicable.