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FAQ's

What is your return Policy?

You can learn about our return policy and procedures here.

 

What are customer service support days and hours of operation?

The customer service team is available Monday through Friday from 8am-5pm, excluding any Holidays. All order inquiries will need to be emailed tosupport@senitaathletics.com and any quick questions or product information, please feel free to use the chat feature on the website. 

 

How long will it take to receive my refund/exchange?

It takes about 3-5 business days to process a refund or exchange from the time we received it back to our warehouse. When a refund is processed, it will take 1-3 business days to see the funds back into your account. 

 

Why was my refund denied? 

Unfortunately, we are unable to accept your return for refund if any of the following apply. In this case, we will issue store credit for your items. 

  • Signs of washing and/or worked out in
  • Item(s) smelling of smoke, perfume, etc
  • Excessive animal/human hair, fuzz, lint, etc 
  • Makeup, deodorant, or stains 
  • Returned without tags or removable bra pads 
  • Swimwear was returned without the hygienic liner. 
  • Items were returned outside of the 30 days from date of purchase. 

 

Can I make any changes to my order after it is placed?

As long as orders are unfulfilled, email support@senitaathletics.com and we will do our best to make any changes before it is fulfilled and shipped.

 

How long until I get my order? 

Our warehouse team works hard to process your orders within the next business day. However, our processing time can vary between 2-4 business days. *Please allow additional processing time during launch or sale days as we receive a high volume of orders. 

International orders are processed within the same time frame. Any orders shipped internationally are subject to taxes, brokerage fees, customs duties, and fees levied by the destination country. These “import fees” are the responsibility of the recipient of the order and will be their obligation to pay at time of delivery. 

 

My product came damaged and I can’t use it. Can you help me out? 

We are so sorry your item is damaged. Claims for damages or faulty items upon arrival must be reported within 15 days of receiving your items to ensure proper credit. Please email a picture of the damaged or faulty item(s) with your order number to support@senitaathletics.com and our customer service department will take care of you. 

 

I received an incorrect item, can you help me? 

Of course we can help you! Please email support@senitaathletics.com with your order number and the issue and we will make it our top priority to get  your correct item(s) sent out without any return charges.

 

I haven't received my package, it was lost in the mail, or My product came damaged and I can’t use it. Can you help me out? 

We are now partnering with ROUTE to give you peace of mind about your orders. ROUTE will be able to process your lost, stolen, or damaged packages a lot quicker than we have been able to and will provide 100% coverage at only $.98 a package under $100, and then only 1% of the package value over $100. You will receive an email from us as well as them upon check out with their fast, easy directions, and a link to file claims if needed. Given more recent theft issues and lost items during the holidays, we want to make your shipping experience better! International orders are all covered as well! To clarify the damaged items, If the item was defective from our manufacturer and it's our fault and still email Senita and we’ll gladly help you out! With that said, by knowingly not accepting the insurance we offer at check out, we will not be able to refund or replace orders on our end. Clickhere to file a claim with them. 

 

My package was Returned to Sender, what do I do? 

If you believe your package was Returned to Sender, please email Support@senitaathletics.com with your updated address and information and we will reship your package as soon as possible. Our team will reach out to you if we receive a returned to sender and have not heard from you in order to correct the mistake and get your package back out to you. 

 

How much does shipping cost to receive my items? 

We are proud to offer free shipping for all United States orders over $50 AFTER all discounts and promotions are applied. Shipping costs paid for by the customer are nonrefundable. 

 

How do discounts & promo codes work?

Senita Athletics issues loyalty, discount, and promotional codes to our customers and prospective customers for which the duration of the promotion may be stated. Each order will be limited to one discount or promotional code. We reserve the right to cancel or suspend any and all discount and promotional codes without prior notice. Follow us on social media to stay up to date with current promotions. 

In order to get free shipping on orders over $50, it has to be on the subtotal amount, meaning the amount AFTER discounts or promotions are applied. 

Discount codes cannot be combined on a single order. If you have a discount code, only one can be used at time of checkout. 

 

How do gift cards work and where can I purchase one? How do I check Gift Card balance?

You can purchase a gift card online through our shop under the Activewear tab and then under the “goodies” section.  Gift cards are considered final sale and may not be returned or replaced. Gift cards do not expire. When placing an order and upon checkout, look for the "Gift Card or Discount Code" box and hit “Apply”. 

To check your gift card balance, feel free to reach out tosupport@senitaathletics.com, and we will get that information to you! 

 

Should I create an account? 

In order to simplify and streamline your checkout process, we encourage customers to create an account. After creating an account and logging in, much of the required information necessary to checkout will be pre-filled for you. This provides a fast and easy checkout experience. 

 

How should I wash and care for my new items? 

We are so excited for you to rock your new items! Wash all of our products in cold water, with like colors on delicate cycles, or hand wash. We suggest hang drying, but can be tumble dried on low heat. 

 

Can you help with choosing the best size for me? 

We are happy to offer suggestions and advice on sizing. Please refer to each product for sizing information. If you have questions about sizing, feel free to use the chat feature on our website.

 

I am interested in collaborating, what should I do? 

We love supporting other business, bloggers, athletes, and social media influencers! If you are interested in collaborating with us, please fill out our collaboration form foundhere.

 

I am interested in making a wholesale purchase, what do I do? 

We would love to have our products offered at your shop. If you are interested in selling Senita, please email natalie@senitaathletics.com. We have more information on ourWholesale page

 

 

Photography copyright: 

All images appearing on the Senita Athletics website are the exclusive property of Senita Athletics, LLC and are protected under the United States and International Copyright laws. 

The images may not be reproduced, copied, transmitted or manipulated for any commercial use without the written permission of Senita Athletics. Any images used through social media platforms such as (but not exclusive of) Instagram, Facebook, or Pinterest must reference Senita Athletics through hypertext link or linking our official social media accounts if applicable.

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