Didn't work out? No problem.
Wrong size or just not your vibe? Swapping it is quick, and size exchanges are on us.
- 30 daysto start a return or exchange
- Freesize exchanges, shipping both ways
- Prepaidreturn labels in the U.S.
How it works
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Start in the portal
Open the returns portal →Enter your order number and shipping zip code. Pick your items and choose an exchange, store credit or a refund.
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Pack it up
Pop your items back in their original bags with tags on. Re-using your Senita mailer works great.
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Drop it at USPS
Attach your prepaid label and ship it within 2 weeks of starting your request.
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We take it from here
Exchanges ship as soon as your package is scanned. Refunds and store credit go out once it arrives.
Pick what works for you
Exchange
Swap for a new size or a different item. Size exchanges are free, with shipping covered both ways. We'll refund or charge any price difference.
Store credit
Get the full value back as Senita credit to use whenever you're ready. No label fee.
Refund
Money back to your original payment method. A flat $7 label fee is deducted from your refund.
Added Checkout+ ($3) at checkout? Your refund is free, no label fee.
Holiday returns: orders placed [START DATE] to [END DATE] can be returned or exchanged until [DATE].
Good to know
What condition do items need to be in?
Please send items back the way they arrived: unworn, unwashed, with tags attached and in their original bags. Items returned without tags or bags may be charged a restocking fee. Worn, washed, damaged or dirty items can't be refunded and may be given store credit instead.
Can I return final sale items?
Final sale items can't be returned, exchanged or swapped for store credit.
What is Checkout+?
Checkout+ is an optional $3 add-on at checkout. It covers your order with shipping protection while it's on the way, and makes every return free, whether you choose an exchange, store credit or a refund. Without it, refunds have a flat $7 label fee. Exchanges and store credit are always free.
I'm exchanging, but some items are a refund. Is there a fee?
If an exchange also includes items you're returning for a refund, the flat $7 label fee still applies (unless you added Checkout+).
Why is my exchange item out of stock in the portal?
When only a few units are left, an item may not be available for product exchanges so it doesn't sell out before your exchange ships. Size exchanges through instant exchange aren't affected.
Why is there a hold on my card after an instant exchange?
With an instant exchange, we ship your new item right away. The portal places a hold on your card for its value until your return is on the way. Mail your return within 14 days, and the hold clears as soon as USPS scans your package.
Can I exchange an exchange?
We can't exchange an item that was already an exchange. If it still isn't right, you can return it instead.
How do I return a gift?
No gift receipt needed. Start in the returns portal with the order number and the shipping zip code. Prices aren't shown anywhere in the package or on the packing slip.
I'm outside the U.S. How do I return?
Start your request in the returns portal, then ship your items back at your own cost. Please include your RMA or order number in the package.
My item arrived damaged, wrong or missing. What do I do?
We're sorry! Email support@senitaathletics.com within 15 days of delivery with your order number, plus a photo if it arrived damaged. Wrong or missing items are sent out with no return or shipping charges, and for damaged items our team will take care of you.
When will I get my refund?
Refunds go back to your original payment method once your return arrives and is checked. You'll get an email when it's sent. When it shows on your statement depends on your bank.
No matches.