How can we help?
Quick answers to the questions we hear most. Can't find yours? Our team is a message away.
Orders & shipping
Where do you ship?
We ship to all 50 U.S. states and most countries. Don't see your country at checkout? Email us.
How long until my order ships?
Orders usually ship within 1–2 business days. Launch days, sales and holidays can take a little longer. Once it ships, tracking can take up to 7 days to update.
How much is shipping?
U.S.: free on orders over $75 (after discounts). Under $75, standard shipping is $6.95–$8.95, and you can upgrade to priority or expedited at checkout.
International: you'll pay shipping and any duties, at our discounted rates with no markup. Choose USPS or DHL at checkout.
How do I track my order?
When your order ships, you'll get an email with your tracking number and a link to follow it on the carrier's site.
Can I pick up my order in person?
Yes, free local pickup is available in Arizona. Choose "Local pickup" at checkout and wait for your "ready for pickup" email. Pickup hours are Tuesdays and Thursdays, 1–4pm.
Our showroom is at 3055 E Rose Garden Ln, Suite 130, Phoenix, AZ 85050. Hours: Mon, Wed and Fri 9am–5pm; Tue and Thu 9am–3pm.
Can I change or cancel my order?
As long as it hasn't shipped yet, we'll do our best. Email us with your order number and what you'd like changed.
What payment methods do you accept?
Visa, Mastercard, American Express and Discover, plus Shop Pay, Apple Pay (on mobile) and Google Pay.
My order didn't go through but I was charged. Why?
That's usually a temporary hold from your bank. It should drop off within 24–48 hours. Still there after 48 hours? Let us know.
How do pre-orders work?
Pre-orders can take up to 90 days to ship, and you're charged when you order. You still get the full 30 days to return or exchange after it arrives, and you can cancel any time before it ships.
What if my package is lost or stolen?
Once your package is with the carrier, it's covered by the carrier's standard policies. For extra peace of mind, add shipping protection at checkout. Claims can be filed starting 5 days after the last tracking update or delivery date, and within 30 days. If your package was returned to us, we'll reach out and reship it.
Returns & exchanges
What's your return policy?
You have 30 days from delivery to start a return or exchange. Size exchanges are free, and store credit is always free. Refunds have a $7 label fee unless you added Checkout+. See all the details.
How do I start a return or exchange?
Head to our returns portal and enter your order number and shipping zip code.
Can I return final sale items?
Final sale items can't be returned, exchanged or swapped for store credit.
My item arrived damaged or wrong. What now?
Email support@senitaathletics.com within 15 days of delivery with your order number, plus a photo if it arrived damaged. Wrong or missing items are sent out with no return or shipping charges, and for damaged items our team will take care of you.
Sizing & products
How do I find my size?
Try our Fit Finder. It matches you with women built like you and how their size fit. You can also check the size chart on each product page.
What if I'm between sizes?
Size down for a more compressive fit, or size up for a more relaxed fit. Product reviews often include sizing tips too.
Do you have petite or tall sizes?
Yes. Studio Skin joggers and select colors of our Weekend joggers come in petite and tall, and several leggings come in multiple inseams.
How do I care for my Senita pieces?
Machine wash cold with like colors, then tumble dry low or hang dry. Skip the bleach, fabric softener and dry cleaning. No need to pre-wash before your first wear.
The item I want is sold out. Will it come back?
Click your size on the product page and enter your email to get a restock alert. We also announce restocks on Instagram @senita. Restock timing varies by item.
Rewards, discounts & gift cards
Do you have a discount for first-time customers?
Yes! Sign up for our emails and texts and we'll send you a code for 20% off your first order. One code per order, and it can't be combined with other discounts.
How does Senita Rewards work?
Earn points every time you shop and use them toward future orders. Join Senita Rewards. Points stay active for a year from your most recent purchase. Points used on an order aren't returned if you return items.
How does referring a friend work?
Share your referral link. Your friend gets 20% off their first order, and once they order through your link, you get 20% off too. Give 20%, get 20%.
Can I use more than one discount code?
One code per order. Rewards, discounts and promotions can't be combined. Free shipping is based on your subtotal after discounts.
Do you sell gift cards?
Yes, e-gift cards. After you buy one, you'll get an email where you can send it right away or schedule it for later. Gift cards are valid for one year. Didn't get it within an hour? Check your promotions folder, then email us.
Do you offer gift receipts?
No receipt needed. Gift returns and exchanges just need the order number, shipping zip code and name on the order. Prices never appear in the package.
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