Issues With Orders
The customer service team is available Monday through Friday from 8am-5pm, excluding any Holidays. All order inquiries will need to be emailed to firstname.lastname@example.org and any quick questions or product information, please feel free to use the chat feature on the website.
The issues that will need to be dealt with by the CS team are as follows:
- Changes to Orders: As long as orders are unfulfilled, email the CS team and we will do our best to make any changes before it is fulfilled and shipped.
- Faulty Products: Claims for faulty items upon arrival must be reported within 15 days of receiving your items to ensure proper credit. Please email a picture of the damaged or faulty item(s) with your order number to the CS team and we will take care of you.
- Received incorrect item or Missing an item: Please email the CS team with your order number and the issue and we will make it our top priority to get your correct item(s) sent out without any return charges. Please make sure you email us within 15 days after delivery with any of these concerns.
- Lost or Damaged item: We offer shipping protection in your Cart. If you chose to protect your package for $1.15, you can email support and we will make sure you are taken care of.
- Return to Sender: If you believe your package was Returned to Sender, please email the CS team with your updated address and information and we will reship your package as soon as possible. Our team will reach out to you if we receive a returned to sender and have not heard from you in order to correct the mistake and get your package back out to you.